Stop talking start communicating pdf

Why is it important for people to stop talking? The digital communication revolution of the last fifteen years has given us remarkable ways to quickly and easily connect with each other and we've responded by dramatically increasing the quantity of messages we send and receive. The result is a hyper-communicating environment—overflowing inboxes, buzzing phones and expedient conversations—that we are all too familiar with. As a result, we are communicating more, but not better, and our most important work and home relationships are suffering under the strain of increasing conversational errors. In an age where instant gratification is almost expected, how can we encourage people to believe that a face-to-face exchange might be better than a simple email? Different channels are appropriate for different situations and messages.