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ITIL Foundation Practice Exam Questions - 3
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Business Capacity Management b. Component Capacity Management c. Service Capacity Management d. A charging policy b. A record retention policy c.
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Each of the 11 core ITIL Service Management disciplines is introduced and the primary relationships between them explained and understood. This document covers the course content in greater detail and will be a useful reference source in the future.
It is a set of core volumes that detail a framework of best practices for IT service management, with the emphasis on aligning IT services with the needs of any given business. A: The v2 library is organized into a series of seven core books, whereas v3 contains five. In addition, ITIL v3 does a better job in clearly defining responsibilities and roles for each process. A: A change request is a formal proposal to alter a particular product or system, while a service request is formally submitted by a user, and is a request for IT service access, the changing of a standard, or information or advice. Service requests include things like access to the cloud or requiring a new laptop or printer.